NYLEAR · Free Resource
The Local Business
Social Media Checklist
20 fixes with step-by-step instructions. Check each one off as you go. Stuck? Every item has an AI prompt you can copy and use right now.
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Google Business Profile
The #1 free tool most local businesses ignore
✓
Claim and verify your Google Business Profile
If you're not on Google Maps, you don't exist for most local searches
How to do it
1
Go to business.google.com and sign in with your Google account
2
Search for your business name. If it appears, click "Claim this business." If not, click "Add your business."
3
Choose your verification method — postcard, phone, or email. Postcard takes 5–7 days. Phone is instant if available.
4
Once verified, you have full control of your profile. Do not skip this — unverified profiles can't post updates.
🤖 Stuck? Copy this AI prompt
Write a step-by-step guide to claim and verify a Google Business Profile for a [type of business] called [business name] located in [city, state]. Include what to do if the business already appears on Google Maps but hasn't been claimed yet.
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Complete every field in your profile
Hours, phone, website, service area, category — all of it
How to do it
1
In your dashboard, click "Edit profile." Work through every section: business name, category, description, hours, phone, website, service area.
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Choose the most specific category that fits you — "Italian Restaurant" beats "Restaurant." You can add secondary categories too.
3
Add your service area if you go to customers (plumbers, cleaners, contractors). Add your address if customers come to you.
4
Set holiday hours proactively — Google will flag your listing as "hours may differ" during holidays if you don't.
🤖 Stuck? Copy this AI prompt
Write a Google Business Profile description for a [type of business] called [business name] in [city, state]. We [what you do]. Our ideal customers are [describe them]. Include keywords people would actually search when looking for a business like ours. Keep it under 750 characters, no emojis, conversational and local.
✓
Upload at least 5 current photos
Businesses with photos get 42% more direction requests and 35% more website clicks
How to do it
1
In your dashboard, click "Add photos." Upload at minimum: exterior (so people recognize you), interior, a product or service shot, and your team or yourself.
2
Use real photos — not stock. Google's algorithm deprioritizes stock images. Your phone camera is fine.
3
Add a cover photo and logo. These appear prominently in search results.
4
Add new photos monthly. Activity signals to Google that you're an active business.
🤖 Stuck? Copy this AI prompt
Give me a list of 10 specific photo ideas for a [type of business] Google Business Profile. Include photos that would help a potential customer feel confident choosing us before they visit. Be specific — not just "interior shot" but what exactly to show and how to frame it.
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Post one update this week — then keep it weekly
Every post signals to Google that you're active. Active profiles rank higher.
How to do it
1
In your dashboard, click "Add update." You can post an Update (general), Offer (sale or promo), or Event.
2
Write 2–3 sentences. Include a keyword naturally (e.g. "If you're looking for a [service] in Blaine…"). Add a photo if you have one.
3
Add a call-to-action button: Call Now, Book, Learn More, etc.
4
Set a recurring reminder every week. Sunday evening works well. Takes 5 minutes once you have the habit.
🤖 Stuck? Copy this AI prompt
Write 4 Google Business Profile update posts for a [type of business] called [business name] in [city]. One should be a tip related to our industry. One should highlight something we offer that people don't know about. One should be seasonal or timely. One should feature a customer result or review. Each post should be 2–3 sentences, include a natural keyword, and end with a soft call to action. No hashtags.
✓
Reply to every unanswered review
Google rewards engagement. Your replies are also public — they show future customers who you are.
How to do it
1
In your dashboard, click "Reviews." Reply to every review you haven't responded to — good and bad.
2
For positive reviews: thank them by name, mention something specific they said, and invite them back. Don't be generic.
3
For negative reviews: acknowledge, don't argue, offer to resolve offline. Never get defensive — future customers are reading this.
4
Set a goal to reply within 48 hours going forward. Turn on Google notifications so you don't miss new ones.
🤖 Stuck? Copy this AI prompt
Write a response to this Google review for my [type of business] called [business name]: "[paste the review here]." Make it warm, specific, and genuine — not a template. If it's a positive review, thank them by name and reference what they said. If it's a negative review, acknowledge their experience, apologize without being defensive, and offer to resolve it. Keep it under 100 words.
✓
Check your GBP dashboard monthly
Free data: how many people searched for you, called you, asked for directions, clicked your site
How to do it
1
In your dashboard, click "Performance." You'll see searches, views, calls, direction requests, and website clicks.
2
Look at "Search queries" — these are the exact words people typed to find you. Use these words in your posts and description.
3
Track month over month. If calls go up after you add photos or post more, that's direct proof it's working.
🤖 Stuck? Copy this AI prompt
I run a [type of business] in [city]. My Google Business Profile shows these top search queries that people used to find me: [paste your top search terms]. Based on these, what content should I be creating on social media and in my GBP posts to attract more of these searches? Give me 5 specific content ideas.
Instagram
Visual trust-building for local customers
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Rewrite your bio from scratch
Who you are · what you do · where you are · one clear CTA with a link
How to do it
1
Go to your profile → Edit Profile → Bio. You have 150 characters.
2
Line 1: What you do (not your business name — that's already at the top). "Handmade pastries + coffee" beats "Welcome to our page."
3
Line 2: Where you are. "Blaine, WA 🌲" or "Serving Whatcom County."
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Line 3: One CTA. "Book a table ↓" or "Free consult ↓" or "See our menu ↓"
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Make sure the link in bio goes to that exact destination — not your homepage.
🤖 Stuck? Copy this AI prompt
Write 3 versions of an Instagram bio for my business called [business name]. We are a [type of business] in [city, state]. Our ideal customer is [describe them]. Our #1 goal for Instagram is [get bookings / drive foot traffic / build awareness]. Each bio should be under 150 characters, include what we do, where we are, and a clear call to action. No emojis unless they really fit. Make them feel human, not corporate.
✓
Switch to a Business or Creator account
Unlocks analytics, scheduling, the contact button, and boosting posts
How to do it
1
Go to Settings → Account → Switch to Professional Account.
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Choose Business (for companies) or Creator (for personal brands). Either works — Business gives you more scheduling options.
3
Select your category. This appears under your name on your profile.
4
Add your contact info — email, phone, address. This shows as buttons on your profile.
🤖 Stuck? Copy this AI prompt
What's the difference between an Instagram Business account and a Creator account? I run a [type of business]. Which should I choose and why? What features do I get that I don't have with a personal account? List the top 5 most useful features for a local small business.
✓
Set up 4 Highlight covers
About · Reviews · Services or Menu · FAQ — the four things every new visitor wants to know
How to do it
1
Post Stories in each category, then save them to a Highlight. Or use existing saved Stories.
2
Tap the + button on your profile under your bio → "New" → select your Stories → name it.
3
For covers: make simple branded images in Canva (your brand color + an icon). Consistent covers look intentional.
4
Keep each Highlight to 5–10 slides max. People don't scroll through 40 slides.
🤖 Stuck? Copy this AI prompt
Write the script for 4 Instagram Story Highlights for my [type of business] called [business name]. The four Highlights are: About Us, Customer Reviews, Our Services [or Menu], and FAQ. For each Highlight, give me 5 slide ideas with the text to put on each slide. Keep each slide to 1–2 short sentences. Conversational, not corporate.
✓
Write your first 3 content pillar posts
One Trust post, one Value post, one Proof post
How to do it
1
Trust post: Tell your story. Why did you start this business? What do you care about? 3–5 sentences. Real photo of you or your space.
2
Value post: Answer one question you get asked every week. "The #1 thing I tell every customer about [topic]…" 3–4 bullet points or short sentences.
3
Proof post: Screenshot a real review or tell a quick customer story (with permission). Let them do the talking.
4
Schedule all three via Meta Business Suite so they go out over the next 1–2 weeks automatically.
🤖 Stuck? Copy this AI prompt
Write 3 Instagram captions for my [type of business] called [business name] in [city].
Post 1 (Trust): A story about why I started this business. Here's the real reason: [write 2–3 sentences about your actual story]. Make it feel personal and real, not a press release. Under 150 words.
Post 2 (Value): A tip post about [topic your customers ask about most]. Format it as a short list with a strong opening line. Under 120 words.
Post 3 (Proof): Based on this real review from a customer: "[paste review]" — write a caption that shares this story in a warm, genuine way. Tag them if appropriate. Under 100 words.
No hashtag walls. End each post with one soft call to action.
✓
Post your first Reel
Video gets 3x more reach than static posts. You need a phone and 60 seconds.
How to do it
1
Film a 15–30 second clip answering one question you get asked constantly. No script needed — just talk.
2
Edit in CapCut (free). Add auto-captions (most people watch with sound off). Trim the dead air at the start.
3
In Instagram, tap + → Reel → upload your clip. Write a caption (lead with value, not "check out my new Reel").
4
Add 3–5 relevant hashtags max. Local ones work well: #BlainWA #WhatcomCounty #[your industry].
🤖 Stuck? Copy this AI prompt
Write a script for a 30-second Instagram Reel for my [type of business] called [business name]. The topic is: [one question your customers ask most]. Structure it as: hook (first 3 seconds that stops the scroll), quick tip or story, and a call to action at the end. Make it sound like I'm talking naturally — not reading a script. Include a suggested on-screen text overlay for each section.
Facebook
Still the strongest local reach for 35+ audiences
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Audit and update your page basics
Cover photo, about section, website link, CTA button
How to do it
1
Cover photo: Should be current and on-brand. Ideal size 820×312px. Make it in Canva — add your tagline or offer if it fits.
2
About section: Click About on your page → Edit. Fill in hours, phone, website, category, founding year, description.
3
Website link: Click it yourself and make sure it works and goes somewhere useful.
4
CTA button: Click the blue button under your cover photo → Edit → pick the one that matches your goal (Book Now, Call Now, Send Message, Learn More).
🤖 Stuck? Copy this AI prompt
Write a Facebook Page description for my [type of business] called [business name] in [city, state]. We [what you do]. Include what makes us different, who we serve, and a warm call to action. Under 255 characters for the short description. Also write a longer "About" section under 500 words that tells our story and what customers can expect from us.
✓
Connect Facebook and Instagram in Meta Business Suite
Post to both platforms at once. Half the work, same reach.
How to do it
1
Go to business.facebook.com and log in with your Facebook account.
2
Click Settings → Accounts → Instagram → Connect Account. Log in to your Instagram.
3
Now when you create a post in Meta Business Suite, you can choose to publish to Facebook, Instagram, or both with one click.
4
Use the Planner view to schedule posts in advance. The calendar view shows your whole month at a glance.
🤖 Stuck? Copy this AI prompt
I run a [type of business] and I want to create a simple weekly social media posting schedule using Meta Business Suite. I can dedicate about [time available] per week. Suggest a realistic posting schedule for Facebook and Instagram combined, what type of content to post each day, and how to batch-create content so I only have to sit down once a week. Make it practical for a small business owner, not a marketing team.
✓
Schedule your first 3 posts in Meta Business Suite
Get a week ahead so you're never scrambling to post
How to do it
1
In Meta Business Suite, click "Create post." Write your caption, add your image or video, select Facebook + Instagram.
2
Instead of "Publish Now," click the dropdown and choose "Schedule." Pick your date and time.
3
Best times to post: Tuesday–Thursday 9–11am or 6–8pm for most local businesses. Check your own Insights after a month to see what works for your audience.
4
Do all three posts in one sitting. Batching is the system — not daily inspiration.
🤖 Stuck? Copy this AI prompt
Write a month of social media post ideas (12 posts, 3 per week) for a [type of business] called [business name] in [city]. Alternate between Trust posts (behind the scenes, our story), Value posts (tips, FAQs, how-tos), and Proof posts (reviews, results, customer stories). For each post give me: the type, a suggested caption, and a photo idea. Keep captions under 150 words. Conversational tone, no corporate speak, no hashtag walls.
✓
Claim your Nextdoor Business page
Free, hyper-local, almost no competition — neighbors recommend neighbors
How to do it
1
Go to business.nextdoor.com and create a free Business Page.
2
Fill out your profile completely — name, category, description, hours, website.
3
Post a Local Deal or introduction post to your neighborhood. Be genuine — Nextdoor communities are tight and can smell a pitch from a mile away.
4
Encourage satisfied customers to recommend you on Nextdoor. Recommendations here carry huge weight in local communities.
🤖 Stuck? Copy this AI prompt
Write an introduction post for my [type of business] called [business name] for Nextdoor. We're located in [neighborhood/city]. I want to introduce ourselves to the local community in a genuine, neighbor-to-neighbor way — not salesy. Include who we are, what we do, why we started this business, and a low-pressure invitation to stop by or reach out. Under 200 words. Warm and personal.
Your Content System
The repeatable engine that keeps you showing up
✓
Define your 3 content pillars
The topics your business will own. Every post lives inside one of these.
How to do it
1
Ask yourself: what are the three topics I could talk about every week without running out of ideas?
2
Each pillar should connect to your business but not be a sales pitch. A bakery might use: Baking Tips, Behind the Scenes, Local Community.
3
Test your pillars: can you think of 10 posts for each one? If not, it's too narrow. Widen it.
4
Write them down in the worksheet at the bottom of this page.
🤖 Stuck? Copy this AI prompt
I run a [type of business] called [business name] in [city]. My ideal customer is [describe them]. My business goal for social media is [awareness / leads / foot traffic / retention]. Suggest 5 possible content pillar options for me. For each pillar, give it a name, explain why it works for my business, and give me 5 example post ideas. Then recommend which 3 pillars I should choose and why.
✓
Write down your 5 most-asked customer questions
These are your next 5 posts. You already know every answer.
How to do it
1
Think about the last 20 customers you talked to. What did they ask before buying? What confused them? What did they wish they knew sooner?
2
Write those 5 questions in the worksheet below.
3
Answer each one in a post — video is best, carousel second, caption-only works too.
4
These posts will always outperform promotional content because they're useful before the person becomes a customer.
🤖 Stuck? Copy this AI prompt
I run a [type of business]. Here are the 5 questions my customers ask most: [list them]. For each question, write a social media post that answers it in a helpful, clear way. Format each as: a strong opening line that stops the scroll, the answer in 3–5 short sentences or bullet points, and a soft call to action. Conversational tone. No hashtag spam. Include a suggested visual or video idea for each post.
✓
Block a weekly content creation time slot
Treat it like a client appointment. Same day, same time, every week.
How to do it
1
Pick a time slot: Sunday evening or Monday morning works for most business owners. 30–60 minutes.
2
Block it in your calendar right now. Label it "Content Day." Set a recurring event.
3
In that session: film one video, write two captions, schedule everything in Meta Business Suite. Done for the week.
4
Keep a running "content ideas" note on your phone. Every customer question, funny moment, interesting thing — add it. You'll never start from zero.
🤖 Stuck? Copy this AI prompt
Create a realistic 45-minute weekly content creation routine for a [type of business] owner who isn't a marketer and doesn't have a team. I want to post 3 times a week across Facebook and Instagram. Break down the 45 minutes into specific tasks: what to do first, how to batch content efficiently, how to use AI tools to speed up writing captions, and how to schedule everything before the week starts. Make it feel doable, not overwhelming.
✓
Check your analytics once a month — 3 numbers only
Reach · Engagement rate · Clicks. Everything else is noise.
How to do it
1
Reach: In Meta Business Suite → Insights → Reach. Is it growing month over month? This means new people are finding you.
2
Engagement rate: Likes + comments + shares ÷ reach × 100. Aim for 2–5% for organic content. Under 1% means your content isn't resonating.
3
Clicks / Profile visits: Are people going from your content to your profile or website? This is where interest becomes intent.
4
Monthly rule: look at your top 3 posts and bottom 3 posts. What do the winners have in common? Do more of that.
🤖 Stuck? Copy this AI prompt
Here are my social media analytics for last month on [platform]: Reach: [number]. Top posts: [describe them briefly]. Lowest performing posts: [describe them]. Engagement rate: [number or "I don't know how to calculate this"]. I run a [type of business]. Analyze what's working and what isn't. Tell me: what type of content should I post more of, what should I stop doing, and what's one thing I should try next month that I haven't tried yet.
✓
Recycle your best posts every 90 days
Your best content deserves a second life. Most of your followers never saw it the first time.
How to do it
1
At the end of each month, identify your top 2–3 performing posts (most reach or engagement).
2
Add them to a "Best Of" note or spreadsheet with the date posted.
3
After 90 days, repost the same content with a slightly updated caption. New followers never saw it. Old followers probably forgot.
4
For video content, re-upload — don't share the old post. Fresh uploads get more distribution than reshares.
🤖 Stuck? Copy this AI prompt
Here is a social media post that performed really well for my [type of business] a few months ago: "[paste your original caption]." Rewrite it with a fresh angle so I can repost it without it feeling like a copy. Keep the core message the same but change the opening line, vary the structure slightly, and update any time-sensitive references. Give me 2 versions to choose from.
Your Content Pillar Worksheet
Fill this in — it's the foundation of your strategy
Define your 3 content pillars
The topics your business will own. Every post lives inside one of these.
1
Pillar topic
Example post idea
2
Pillar topic
Example post idea
3
Pillar topic
Example post idea
Your 5 most-asked customer questions → your next 5 posts
Write them down. Then answer each one in a post this month.
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🎉
You finished the checklist.
You now have a stronger social media foundation than most local businesses in Whatcom County. Want Raelyn to take a look at what you've built and tell you what to do next?
15 minutes · Free · No pitch · raelyn@nylear.com